What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, you may request a replacement at no extra cost within 7 days of delivery.
What is Exchange?
You can request an exchange for a product in a different size or color or variety. But you have to bring the product item with the invoice to our showroom personally.
Exchanges are covered by the 30 Day Replacement Guarantee by us
Exchange is subject to the availability of stock with us. If the product is out of stock, you will receive a credit note and NO CASH REFUND is available.
When is Exchange / Replacement NOT possible?
There are certain scenarios where it is difficult for us to accept returns
Return request is made outside the specified time frame.
The product is damaged because of use or Product is not in the same condition as you received it.
Defective products which are covered under the manufacturer's warranty for eg: Materials manufactured by Godrej, Parryware, Johnson, Grohe, Glen, Franke etc..In such cases you may contact the manufacturers through their TOLL-FREE number.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Items that are returned without original packaging or accessories.